Not all governmental fees and taxes are included. See your Booking confirmation for detailed inclusions and exclusions.

Key to Iceland does not charge booking or transaction fees. However, your bank or card provider may apply currency exchange or foreign transaction fees.

We accept all major credit and debit cards. Payments are processed securely via a PCI-compliant third-party provider. Charges are made in Icelandic króna (ISK).

Most bookings are confirmed instantly. In some cases, confirmation may take a few hours depending on the Service Provider’s response.

No, you can book as a guest. However, creating an Account lets you manage Bookings, submit reviews, and access personalized features like our AI-powered Personal Tourguide.

Simply visit www.keytoiceland.com, browse the listings, and complete your Booking online. Your reservation is made directly with the Service Provider through our platform.

No-shows are charged the full Booking amount and are not eligible for a refund.

If an official government-issued restriction prevents you from entering Iceland due to a volcanic eruption, you are entitled to a full refund.

To cancel your booking, log in to your account on keytoiceland.com, go to My Trips, find your booking, and click Cancel booking.

If you don’t already have an account on Key to Iceland, you’ll need to create one using the same email address you used when making your booking, and then follow the steps above.

Please note that cancellation and modification policies are set by the accommodation provider and may vary.

Modifications to existing Bookings are not permitted. If changes are needed, the User must cancel the existing Booking and create a new one, subject to the applicable cancellation policy and availability.

Once you cancel a reservation with us, you should receive a confirmation email. Be sure to check both your inbox and spam/junk mail folders. If you are still waiting to receive an email within 24 hours, please contact the property to verify that your cancellation was processed.

The cancellation policy can be found in your booking confirmation.

Unfortunately, altering dates for non-refundable reservations is not permitted. If you choose to cancel your reservation, fees may apply. The property establishes cancellation fees, and you will be liable for additional costs.

You will not be charged a cancellation fee if your reservation allows free cancellation. However, you may have to pay a cancellation fee if your booking no longer qualifies for free cancellation or is non-refundable. The property determines these fees, and you will cover any additional costs.

Yes, you can cancel your reservation. The property sets any cancellation rules and fees and outlines them in your cancellation policy. You will be responsible for any additional costs incurred by the property.

Quoted prices may not include local taxes, park fees, tips, or personal expenses. These will be outlined in the product listing or at check-in.

Requests for early check-in or late check-out must be arranged directly with the Service Provider.

If breakfast is included, it will be clearly stated in the property listing under "Amenities."

Generally, your payment is charged upon arrival at the accommodation by the Service Provider, though cancellation terms still apply.

Digital confirmations are sufficient for most bookings.

You may be offered a reschedule or a refund, depending on the Service Provider’s terms.

No. Tours are provided by independent Local Guides or Service Providers. Key to Iceland acts solely as a booking intermediary.

Of course. If you need help, you can always email us at [email protected] and we’ll assist directly.

Yes! It’s included with your Account and available to all users planning a trip to Iceland.

We work hard to keep it updated, but it’s still an automated tool. Always check details before booking.

No. Our AI tool provides suggestions based on your preferences, but does not create a contract or guarantee accuracy.

Our Personal Guide is an AI tool, not a real-life tour guide. It is based on information provided, among other sources, by experienced licensed guides, but it only offers suggestions – not in-person services.

Not yet — it provides suggestions and helps you compare options, but you’ll need to complete bookings manually.

It’s our AI-powered planning tool that offers personalized recommendations based on your interests, travel style, and time of year. It helps you build an itinerary — no pressure, no obligation to book.

Yes. Refunds are processed in ISK. Currency conversion and timing may affect the final amount received.

No. Charges are processed in ISK. Your bank may apply conversion fees.

All final payments are made in Icelandic króna (ISK). Converted prices shown in EUR or USD are estimates based on Central Bank of Iceland rates.

Yes. You may close your account at any time, though previously submitted reviews may remain visible on the Site.

Use the "Forgot Password" option on the login page to reset your credentials securely.

Yes. All data is handled in compliance with applicable privacy laws and secured through encrypted channels.

Your Booking is governed by Icelandic law, and any disputes are subject to the exclusive jurisdiction of the District Court of Reykjavík.

Please email [email protected]. We will help you communicate with the Service Provider and work toward a resolution.

Yes, we strongly recommend it. Key to Iceland is not responsible for costs arising from cancellations, delays, illness, or loss of property.

By using our Site, you agree to our Terms and Conditions, including the limitation of liability and your responsibilities as a User.

We don’t offer transportation, but many travelers explore Iceland by staying in Reykjavík and joining locally available excursions or public options from there.

Not by default. If offered, it will be listed as an inclusion in the tour or accommodation description.

Key to Iceland does not currently offer car rentals. You’ll need to arrange transportation separately through a licensed rental car provider.

Weather-related disruptions are common in Iceland. Most Service Providers will offer alternatives or reschedule when possible — check your booking confirmation for details.

Some are, like Golden Circle or geothermal spas. Others (e.g., glacier hikes or highland routes) are seasonal and weather-dependent.

It depends on what you want! Summer offers midnight sun and easier access to the highlands, while winter is perfect for northern lights and snowy adventures.

In many areas, yes — especially if you’re traveling outside of Reykjavík or along mountain roads. Ask your accommodation or tour operator for advice.

Yes — just make sure their information is entered correctly during checkout. You’re responsible for ensuring they have all the correct travel details.

Most likely due to foreign transaction restrictions or currency issues. Try another card or contact your bank to allow payments in ISK.

First, check your spam/junk folder. If it’s still missing, email [email protected] with your name and details so we can help.

It’s not required, but we strongly recommend purchasing comprehensive travel insurance before your trip. Key to Iceland is not responsible for costs related to cancellations, delays, illness, or lost property.

Most of Iceland is safe to explore, but weather conditions and terrain can be unpredictable — especially in remote or highland areas. Always check safetravel.is for updates and follow local advice on road conditions and travel safety.

 Each Service Provider is responsible for clearly stating activity requirements. Please read descriptions carefully and consider your own physical ability, experience, and comfort level. When in doubt, contact the provider directly before booking.

Key to Iceland does not offer emergency or on-the-ground assistance. We act as a booking platform and are not the operator of any services listed. For urgent matters, please contact your Service Provider or Icelandic emergency services.

Many accommodations on our platform are suitable for solo travelers, but offerings vary by property. Use filters when browsing or check the description to find a good fit. If you're unsure, feel free to contact the accommodation directly for advice.

In the event of an emergency while in Iceland, please dial 112, the national emergency number. For issues related to your accommodation or booking, contact the Service Provider directly using the contact information in your confirmation email.

We carefully select our accommodation partners and strive to work with reputable, well-reviewed Service Providers. However, each provider is solely responsible for maintaining safety standards at their property. We recommend reading reviews and details listed on each property’s page before booking.

 Not usually. Iceland monitors volcanoes closely, and we’ll inform you if any activity affects your travel plans.

 Yes, Iceland is one of the safest countries in the world. Still, always follow local weather alerts and stick to marked trails when exploring.

Yes, you can export your itinerary from your Account dashboard or request a summary via email.

You’ll receive a confirmation email, and if you have an account, you can also view all bookings under your profile.

No need — digital confirmations are all you need for check-in or tour participation.

Yes — we work with many family- and senior-friendly Service Providers. Look for age suitability in listings or ask us for help.

Yes, but we recommend mentioning it in the booking notes or contacting the Service Provider directly to confirm accommodation.

Some providers do. Use filters when browsing or contact us directly for help finding accessible options.

We aim to highlight experiences that reflect responsible travel — including those led by local guides, based in smaller communities, or designed with minimal environmental impact. 

Yes. Only verified travelers can leave reviews, and we moderate all submissions for fairness and accuracy.

Yes — all payments are processed securely, and we’re transparent about cancellation policies, refunds, and provider terms.

We vet each provider based on quality, service, and alignment with responsible tourism values.

We offer local knowledge, honest recommendations, and access to small, independent Service Providers you won’t find on mass tourism platforms.

Yes — we’re Iceland-based and proud to support local tourism. Our team and partners all live and work here.